Frequently Asked Questions
Everything you need to know about your Vitaly order and our sustainable fashion practices.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days for domestic orders. International shipping can take between 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that certain limited-edition drops and sale items may be marked as final sale.
Are your materials sustainably sourced?
Yes, we prioritize the use of recycled stainless steel and eco-friendly packaging to minimize our environmental footprint while maintaining premium product durability.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer a warranty on your jewelry?
We provide a one-year warranty covering any manufacturing defects. This does not include accidental damage, loss, or natural wear and tear over time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.